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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Tommijo Frazier

October 30, 2026

5 out of 5 rating by Tommijo Frazier
"⭐⭐⭐⭐⭐

If you’re looking for an insurance agency that truly cares about its customers, look no further than Jamie Hornbaker’s State Farm office! The entire staff is absolutely amazing, friendly, helpful, and always willing to go the extra mile to make sure you’re taken care of. You’re not just another customer here; they make you feel valued and appreciated!

I especially want to recognize Vikki Davis, who consistently goes ABOVE AND BEYOND! ❤️ She is absolutely incredible, and her dedication, kindness, and willingness to help truly set her apart. It’s rare to find someone who puts so much heart into what they do, and Vikki is one of those people who makes a lasting impression.

The entire team deserves recognition for the outstanding service they provide, and Jamie should be proud to have such a wonderful staff. If you want an insurance office where people treat you right, take care of your needs, and make you feel like you matter, I highly recommend Jamie Hornbaker’s State Farm office!

Five stars aren’t enough for the service and care this team provides! ⭐⭐⭐⭐⭐"
We responded:
"Wow! Thank you so much for such an incredibly thoughtful and heartfelt review! ❤️ Your kind words truly mean the world to our entire team! We take great pride in making sure every customer feels valued, appreciated, and well taken care of, so hearing that we've made such a positive impact means more than you know.

We especially appreciate you recognizing Vikki! She truly has a heart for helping others, and we're so fortunate to have her as part of our team. We can't wait to share your wonderful words with her!

Thank you again for your trust, your recommendation, and for taking the time to recognize our team. We're so grateful to have customers like you and look forward to continuing to be here for you whenever you need us! ❤️"
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Kelly Meerpohl

October 10, 2026

5 out of 5 rating by Kelly Meerpohl
"Casey was great to work with! She was very quick to respond with quotes, and helped us secure a policy prior to closing on land for new construction. Originally contacted them about a builder’s risk policy on a new construction home, and ended up switching our autos as well. Saved on both over our current provider. Very professional and kind staff, every time I called."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Casey and our team made the insurance process smooth and efficient as you prepare for your new home construction. It's especially rewarding to know we could help you secure the right coverage for your new construction project while also saving you money on your auto insurance! We truly appreciate your kind words and your trust in our State Farm agency. Congratulations on this exciting new chapter, and we look forward to being here for all your future insurance needs!"
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Josh Billaci

October 1, 2026

5 out of 5 rating by Josh Billaci
"Casey was awesome to work with! Quick, easy and painless. She got all my info upfront, sent me over all the documents and had a quick phone meeting and bada bing bada boom, we were done. She got me Vehicle, renters and life insurance all for significantly cheaper than my current provider. Thanks a bunch Casey!"
We responded:
"Thank you so much for the fantastic review, Josh! We’re thrilled Casey made the process quick, easy, and seamless while helping you with your auto, renters, and life insurance. We appreciate you choosing Jamie Hornbaker State Farm and trusting our Topeka insurance team to help you find the right coverage at a great price!"
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felix kranken

September 25, 2026

5 out of 5 rating by felix kranken
"Very helpful! Casey especially helped me start my insurance up and running 😊"
We responded:
"Thank you so much for the wonderful review, Felix! 😊 We’re so glad Casey was able to make getting your insurance set up quick and easy. We appreciate you choosing our team and look forward to being here whenever you need us!"
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Season Brown

September 8, 2026

5 out of 5 rating by Season Brown
"Five stars!!!! The best insurance agency out there. Fabulous customer service and Jamie and her team always do what's best for the customer. Thay handle my auto, boat, home and life insurance. We have haved hundreds on our premiums each year. They are the very BEST in the business!"
We responded:
"Wow—thank you so much for the amazing five-star review! We’re incredibly grateful for your trust in Jamie and our team to help with so many of your insurance needs. It means a lot to hear that you’ve had such a positive experience with our service and have been able to save along the way. Thank you for choosing our agency and for your continued support—we truly appreciate having you as part of our State Farm family!"
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Peg Criqui

September 8, 2026

4 out of 5 rating by Peg Criqui
"Grace was very helpful and resolved my issue overnight with one email. I look forward to working with this office in the future. Thank you for making it easy."
We responded:
"Thank you so much for the wonderful review, Peg! We’re so glad Grace was able to quickly get everything resolved and make the process easy for you. We truly appreciate your kind words and look forward to being here for you whenever you need us in the future!"
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Linda Drake

September 4, 2026

5 out of 5 rating by Linda Drake
"RACHAEL Roberts was very pleasant as everyone I've dealt with at this office ...Keep up the great customer service!!"
We responded:
"Thank you so much for the kind review, Linda! We’re thrilled to hear that Rachel and the rest of our team have provided you with such pleasant and helpful service. Making things easy and being there when you need us is always our goal. We truly appreciate your support and look forward to continuing to take great care of you!"
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Jane V

August 29, 2026

5 out of 5 rating by Jane V
"The north office is closest to my home and I love that they have two offices to go to! Jessie is always there to answer my questions as well as the other north staff!"
We responded:
"Thank you so much for the kind review! We’re so glad having two Topeka locations makes it more convenient for you. Jessie and our North Topeka team will be thrilled to hear your shoutout! We truly appreciate you trusting our team and are always happy to help whenever you have questions or need anything. 😊"
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Cody Dell

August 27, 2026

5 out of 5 rating by Cody Dell
"Casey is awesome and did not give up on me and was even willing to call my old insurance when I was having trouble reaching them. These guys are the best"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Casey went the extra mile to help and made sure you were taken care of every step of the way. We’re lucky to have her on our team! We truly appreciate your kind words and are so glad we could be there for you. 😊"
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Megan Hartley

August 25, 2026

5 out of 5 rating by Megan Hartley
"Vicki was amazing at explaining each coverage for both our home and auto along with our teen drivers! Very quick to answer any and all questions I had through the process of getting our policies started."
We responded:
"Megan, thank you so much for the wonderful review! We’re thrilled to hear Vicki made the process of getting your home and auto policies started easy and took the time to clearly explain your coverage—especially when it comes to your teen drivers. We truly appreciate you trusting our team with your insurance needs and are always here whenever you have questions!"
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Timothy Felitsky

August 25, 2026

5 out of 5 rating by Timothy Felitsky
"I would like to express my gratitude and great appreciation to Crista who went above and beyond in helping me with my claim.
I was not having a pleasant experience in dealing with the initial claims handler of my case in trying to reach and agree upon a fair and reasonable settlement.
I contacted my agent's office (Jamie Hornbaker) and was put in touch with one of her staff assistants "Crista". I explained to her the frustrations that I was having and she was very understanding and worked quickly to address my concerns and helped me initiate my claim to be transfered to a different claims handler (at my request) to where it moved forward at a pace to where I was able to reach a fair and reasonable settlement within less than 24 hours after the new claims handler contacted me.
Jamie Hornbaker and her staff are the best. They are very caring, understanding, and will assist you in any way they can to make sure all of your insurance needs, concerns, and questions are as pleasant and stress free as possible.
If anyone is looking for an insurance agent, I highly recommend Jamie Hornbaker along with her great supporting staff."
We responded:
"Thank you so much for taking the time to share your experience and for your kind words about Crista and our team! We’re so glad Crista was able to listen to your concerns, help navigate the next steps, and provide the support you needed during a frustrating situation. We know how important it is to feel heard and supported throughout the claims process. Your trust in Jamie and our entire team means a great deal to us, and we truly appreciate your recommendation. We’re always here whenever you need us!"
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Matthew Black

August 24, 2026

5 out of 5 rating by Matthew Black
"Very great team, great experience."
We responded:
"Thank you so much for the kind words! We’re glad you had a great experience with our team. We truly appreciate your support and look forward to continuing to be here whenever you need us!"
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A.A.A. TATTOO & PIERCING EMPORIUM

August 24, 2026

5 out of 5 rating by A.A.A. TATTOO & PIERCING EMPORIUM
"Parker gave great customer service ."
We responded:
"Thank you for the kind review! We’re so glad to hear Parker provided you with great customer service. We appreciate you taking the time to share your experience and are grateful to have you as part of Jamie’s State Farm family!"
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Mark Owen

August 23, 2026

5 out of 5 rating by Mark Owen
"Parker was a huge help in getting a refund when my bank paid from a notification, instead of an invoice. She also kept me informed of where we were at in the process of getting a refund. Thank you, Parker you rock!"
We responded:
"Thank you so much for the great review! We’re glad Parker was able to help get everything sorted out and keep you updated throughout the refund process. We know how important clear communication is when working through situations like this. We appreciate your patience and your trust in our team—and we agree, Parker rocks!"
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Kat Jameson

August 20, 2026

5 out of 5 rating by Kat Jameson
"Very helpful!"
We responded:
"Thank you for the kind review! We’re so glad our team could be helpful and provide you with a great experience. We truly appreciate you choosing Jamie’s office for your vehicle insurance needs!"
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Kristie Cortes

August 17, 2026

5 out of 5 rating by Kristie Cortes
"Parker is always polite, and always works with when asked. Highly recommended!"
We responded:
"Thank you for the wonderful review! We’re so glad to hear Parker has been polite, helpful, and accommodating. We truly appreciate your recommendation and your trust in our team!"
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Christiane Swartz

August 10, 2026

5 out of 5 rating by Christiane Swartz
"Excellent customer service. The agent was very knowledgeable, answered all of our questions timely and made the process very easy. Thank you."
We responded:
"Thank you so much for the wonderful review! We’re glad we could answer all of your questions and make the insurance process easy and straightforward. We truly appreciate your trust in our agency and the opportunity to help with your home, property, and vehicle insurance needs. Thank you for choosing us!"
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Anestassia Cuevas

August 10, 2026

5 out of 5 rating by Anestassia Cuevas
"I have had such a great experience with this office. I have to compliment Casey in particular because she has always been extremely helpful with my questions and will break things down for me in a way that is easy to understand. This office has amazing customer service and they care about their clients."
We responded:
"Thank you so much for your kind words and wonderful review! We’re thrilled to hear about your experience with Casey and our team. Making insurance easy to understand and being there to answer your questions is exactly the kind of service we strive to provide. We truly appreciate your trust in us for your homeowners and vehicle insurance and are grateful to have you as part of our State Farm family!"
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Ernie Jolly

August 7, 2026

5 out of 5 rating by Ernie Jolly
"Casey and Parker got me in and out even at the last minute they were super friendly and helpful"
We responded:
"Thank you so much for the great review! We’re glad Casey and Parker were able to help you out, especially at the last minute. We truly appreciate your kind words and your business!"
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Justin Losson

August 7, 2026

5 out of 5 rating by Justin Losson
"Parker was amazing! She proactively reached out after a claim to see if she could update our policy."
We responded:
"Thank you so much for the kind review! We’re thrilled to hear Parker was proactive in reaching out after your claim and helping make sure your policy was up to date. We truly appreciate you trusting our team with your insurance needs!"
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Amy Whitmer

August 3, 2026

5 out of 5 rating by Amy Whitmer
"Grace took care of our insurance changes. She was very efficient, courteous and professional. We would highly recommend State Farm - Jamie Hornbaker office."
We responded:
"Thank you so much for the wonderful review and recommendation! We’re glad Grace was able to make your insurance changes easy and efficient while providing friendly, professional service. We truly appreciate you trusting our team with your vehicle and renters insurance needs!"
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Rachel Roberts

August 3, 2026

5 out of 5 rating by Rachel Roberts
"Jamie and the whole team here make insurance less of a headache. They go above and beyond normal service and really work to find the best deal possible for each and every situation and need."
We responded:
"Thank you for the great review, Rachel! We really appreciate your kind words and the trust you’ve placed in us!"
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Breadwinner Energy Team

July 31, 2026

5 out of 5 rating by Breadwinner Energy Team
"Working with Jamie Lou Hornbaker & Casey Vigus has been amazing they are always easy to get ahold of, super friendly, AND I saved over $100/month on my insurance. 100% recommend"
We responded:
"Thank you so much for the wonderful review, Tay! We truly appreciate your recommendation and the opportunity to help with your home and vehicle insurance!"
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John Morse

July 28, 2026

5 out of 5 rating by John Morse
"Quick service and helpful supplemental insurance for a move."
We responded:
"Hi, John! Thanks so much for the great review 😊 We look forward to the opportunity to be of service to you again! "
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Jillian Ericson-Pelton

July 28, 2026

5 out of 5 rating by Jillian Ericson-Pelton
"Christa at Jamie’s office took excellent care of us during our claim process!"
We responded:
"Thank you for the wonderful review, Jillian! We’re so glad our office provided excellent care and helped you through your claim process. We truly appreciate your trust!"